Frequently Asked Questions
Yes, we ship all over the world! The only exceptions are Afghanistan, Algeria, Bonaire, Sint Eustatius and Saba, Iran, Islamic Republic Of, Israel, North Korea, Democratic People's Republic Of, Pakistan, Russia and Syria which is due to the import restrictions into these countries.
Delivery times for Canada are 3 to 4 working days.
Shipping fees for all orders in Canada are 10$ CAD.
If you are outside of Canada, the charges will be adjusted according to your delivery address.
If you are located in Quebec City, you will also have the option to pick up your package in store to save on shipping costs.
All return requests must be made within 15 days of receiving the order to receive a refund or store credit.
We will fully reimburse you for your products via your initial payment method, apart from the cost of standard delivery. Return shipping costs are your responsibility. The product must be in the same condition as when purchased. Refunds are possible only on regular priced items and boxes.
It is important to note that it is only possible to refund the entire contents of the box. It is therefore impossible to refund only one item of the "outfit box" for inventory logistics reasons.
To return a product, send an email to firstname.lastname@example.org including your name, address and order number (which you will have received by email) and we will help you make a return.
Our boxes contain outfits carefully chosen by the Détour team and each box is unique. The number of pieces vary depending on the box and you will find the description of what's in the box on the page of each product.
All of our products are in very good condition. However, all Détour's clothing is second-hand, so it may have minor imperfections and stains.
It is important for Détour to offer a wide variety of sizes. But, by offering second-hand clothing, we do not always have the ability to offer a full range of clothing sizes. You can rely on the measurements of the products written in their description. In the short term, Détour definitely wants to increase the variety of sizes available.